Shipping policy
Shipping Policy
Last updated: August 10, 2026
This Shipping Policy applies to purchases made from ScareScreen, operated by Ecom Guidé.
Order Processing
All orders are processed within 1–2 business days after your purchase is confirmed.
Once your order has been prepared and shipped, you will receive a confirmation email with tracking information as soon as it becomes available.
Business days do not include weekends or public holidays. Processing may take slightly longer during periods of unusually high demand.
Estimated Delivery Time
Estimated delivery is 5–9 business days after your order ships.
Delivery times are estimates and are not guaranteed. Actual delivery may vary depending on the destination, carrier delays, customs processing, public holidays, severe weather, or other circumstances outside our reasonable control.
International Shipping
ScareScreen ships to the international destinations available at checkout. If your destination is not available during checkout, we are currently unable to ship there.
International orders may be subject to customs duties, import taxes, brokerage fees, or other government charges. Unless checkout expressly states that these charges are included, they are the customer’s responsibility where permitted by law.
Customs processing may extend the estimated delivery time. ScareScreen does not control customs inspections or local import procedures.
Order Tracking
When your order ships, a tracking number will be sent to the email address provided at checkout. Please allow time for the carrier’s tracking system to update after the shipping confirmation is sent.
Shipping Address
Please make sure your shipping address is complete and accurate before placing your order. ScareScreen is not responsible for delays or failed deliveries caused by an incorrect or incomplete address, except where applicable law provides otherwise.
If you notice an address error, contact us as soon as possible. We cannot guarantee that an address can be changed once processing or shipping has begun.
If a parcel is returned because of an incorrect or incomplete address, additional shipping charges may apply where permitted by law.
Delayed Orders
If your tracking information has not updated for several business days or your order has not arrived within the estimated window, contact us at client.scarescreen@gmail.com.
We will review the available tracking information and help you take the appropriate next steps with the carrier. Delivery estimates do not limit any mandatory rights or remedies available under applicable consumer law.
Packages Marked as Delivered
If the carrier marks your package as delivered but you have not received it, please:
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Check around the delivery location and any secure parcel area.
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Ask members of your household or nearby neighbors whether they accepted it.
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Confirm that the shipping address on your order is correct.
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Contact the carrier for delivery details.
You may also contact us so we can help review the tracking information. A “delivered” scan does not automatically remove any responsibility that cannot legally be excluded.
Lost or Damaged Packages
If your order appears lost or arrives damaged, contact us promptly at client.scarescreen@gmail.com with your order number and the relevant details. For damage claims, include clear photographs of the product and packaging when possible.
We will review the situation and provide the remedy required by our policies and applicable law.
Contact Us
For questions about your order or delivery, contact:
ScareScreen — operated by Ecom Guidé
Email: client.scarescreen@gmail.com
Website: https://scarescreen.com