Refund Policy

Last updated: August 10, 2026

This Refund Policy applies to purchases made from ScareScreen, operated by Ecom Guidé.

30-Day Return Policy

We offer a 30-day return period, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it, unused, with any original labels, accessories, manuals, and original packaging. You will also need your receipt or other proof of purchase.

To request a return, contact us at client.scarescreen@gmail.com. If your return is accepted, we will provide return instructions and a return shipping label. Any applicable return-shipping cost or deduction will be disclosed before you send the item back.

Items returned without first requesting and receiving return authorization will not be accepted. Nothing in this requirement limits any mandatory consumer right that cannot lawfully be excluded.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it. Contact us promptly if the item is defective, damaged, or different from what you ordered so we can evaluate the issue and provide an appropriate solution.

Email client.scarescreen@gmail.com with your order number, a description of the issue, and clear photographs or video where reasonably possible. Your statutory rights for defective or non-conforming products remain unaffected.

Exceptions and Non-Returnable Items

Certain items may not be returnable, including:

• personalized, custom-made, or special-order products;

• gift cards;

• hazardous materials, flammable liquids, or gases; and

• items that cannot be returned for health, hygiene, safety, or legal reasons after being opened or used.

Items clearly marked as final sale or purchased during a promotion may be non-returnable only where permitted by applicable law and disclosed before purchase.

Contact us before ordering if you have questions about whether a specific item is eligible for return. These exclusions do not apply where mandatory consumer law requires a return, repair, replacement, refund, or other remedy.

Exchanges

The fastest way to obtain a different item is to request a return for the item you have. Once the return is accepted, you may place a separate order for the replacement item.

If the original item was defective, damaged, or incorrect, contact us before placing another order so we can provide the appropriate remedy.

European Union 14-Day Right of Withdrawal

If your order is delivered to the European Union and you qualify as a consumer, you generally have the right to cancel or return an eligible online purchase within 14 days, without providing a reason, subject to applicable statutory conditions and exceptions.

To exercise this right, email client.scarescreen@gmail.com with a clear statement that you wish to withdraw from the purchase. The withdrawal period and return process will be handled in accordance with applicable law.

The item should be returned with all included components and packaging where reasonably possible. You may handle the item only as necessary to establish its nature, characteristics, and operation. You may be responsible for any diminished value caused by handling beyond what is necessary, where permitted by law.

This statutory withdrawal right is separate from our voluntary 30-day return policy and does not limit any additional rights provided by local law.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank or card provider may require additional time to process and display the refund.

Original shipping charges, return-shipping costs, customs duties, and other charges will be refunded only where required by applicable law or expressly stated by us.

If more than 15 business days have passed since we approved your refund, contact us at client.scarescreen@gmail.com.

Order Cancellations

Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after processing or shipping has begun.

If cancellation is no longer possible, you may request a return after delivery in accordance with this policy and your mandatory consumer rights.

Contact Us

For questions about returns, exchanges, or refunds, contact:

ScareScreen — operated by Ecom Guidé
Email: client.scarescreen@gmail.com
Website: https://scarescreen.com